Fortellis Integration Consultant, BPC

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Manage and execute on-site and remote initial delivery of CDK software, applications, and business process consulting and training • Provide technical consulting to Independent Software Vendors (ISVs) and manage vendors through the API integration certification process • Work with multiple vendors simultaneously at various certification stages • Liaise with Account Management teams to provide client progress updates and facilitate sales opportunities for consulting and other CDK products • Coordinate with Data & Fortellis Sales Engineers to provide technical integration assessments for third-party vendor applications • Provide technical support to the Data & Fortellis R&D team and certify Data & Fortellis products before release for ISV use • Troubleshoot product development and production support application integration issues • Serve as the Tier 3 escalation point for production support issues escalated by Data & Fortellis Support • Coordinate and manage customer simulation testing of DMS applications and API changes with integrating ISVs • Acquire and maintain in-depth knowledge of integrated CDK applications • Contribute to continuous organizational process improvement, including documenting standards and best practices

🎯 Requirements

• At least 5 years experience working with software requirements, troubleshooting software issues, and testing software to ensure that it meets requirements • At least 5 years experience working with and/or supporting CDK applications such as CRM, F&I, Accounting, Parts, and Service • Proficiency in working with ENGLISH query language and DMS operating system • Preferred experience within the automotive industry and automotive dealership management • Ability to consult with client’s staff at all levels • Ability to work independently with little supervision in a fast-paced environment • Must possess excellent troubleshooting skills • Strong communication skills required for this customer-facing position • Strong organizational skills and ability to manage multiple concurrent projects • Understanding of business environments and associated processes and ability to communicate about them to a technical audience • Ability to effectively manage expectations of Customers, Product/Program/Project Managers, Developers, and QA Engineers • Proficiency with MS Office products • Ability to work remotely with clients • Open to travel for internal meetings as required • Must be legally authorized to work in the United States without current or future employment-based visa sponsorship

🏖️ Benefits

• Annual performance bonus • Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement

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