Senior Business Process Consultant – Warranty, Parts & Service

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $83.5k - $106k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Automotive • SaaS • Artificial Intelligence

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Lead virtual and on-site consulting engagements with dealership Parts and Service departments. • Conduct comprehensive operational assessments covering: Advisor workflows, Technician productivity, Pricing, labor matrix, and op codes, Inventory controls and reconciliation, Warranty and internal processes. • Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices. • Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements. • Maintain executive-level communication with dealership leadership to report progress, results, and next steps. • Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations. • Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.

🎯 Requirements

• Minimum 5 to 7 years of experience in dealership Parts and/or Service operations. • Strong understanding of Service pricing, dispatch, and technician productivity. • Parts inventory management and reconciliation. • Warranty and internal repair processes. • Proven experience in process improvement or operational leadership. • Proficiency in CDK Drive, Parts, Service, and reporting tools. • Strong analytical, facilitation, and presentation skills. • Ability to manage multiple engagements simultaneously. • Willingness to travel up to 10%. • Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes. • Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives.

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement