Professional Services Manager

🕒 April 22

🌾 Iowa, Kansas, +3 more states – Remote

🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote

💵 $151.3k - $277k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Establish and maintain strong relationships with key stakeholders within CDW and clients. • Assist in leading the end-to-end cycle of professional services engagements, including consultation, service design, implementation, integration, management, and support. • Mentor a team of sales professionals, pre-sales services consultants and project managers. • Collaborate with clients and pre-sales to design tailored service solutions. • Provide support in establishing key performance indicators (KPIs) to measure engagement success and client satisfaction.

🎯 Requirements

• Bachelor’s degree or equivalent experience • 7 years of consultative professional services sales, and delivery, with a proven track record of managing large-scale projects and client engagements • 11 years of consultative professional services sales and delivery experience. • Consulting, Consultative Sales or Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains. • Demonstrated experience leading advanced and complex technology projects in support of business initiatives. • Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions. • Ability to engage in difficult conversations with pre-sales, project teams and clients on issues, risks and escalations, up to and including executive conversations. • Develop longer-range project plans and schedules to complete complex projects or new solution/product development. • Previous experience in a leadership role, managing cross-functional teams and driving performance is preferred. • PMP and Sales Accreditations preferred. • Consulting experience with Fortune 500 clients preferred. • Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization and with clients. • Ability to manage multiple priorities and deliver results in a fast-paced environment. • Strategic thinking and problem-solving abilities, with a focus on driving client success and business growth. • Ability to exert influence through peer leadership. • Willingness to travel up to 25% or as needed.

🏖️ Benefits

• Annual bonus target of 25% subject to terms and conditions of plan