Senior Training Program Manager – 1099 Contract

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120 - $144 / hour

⏳ Contract/Temporary

🟠 Senior

📋 Program Manager

Where this job comes from

Posted on CDW's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

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Logo of CDW

CDW

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Serve as primary customer contact for enterprise and/or complex customer training programs • Develop and implement plans for global teams and schedules to fulfill contracts and subcontracts • Monitor technical, cost, and schedule performance and program utilization • Develop and maintain program performance standards • Own program success and identify, assess, monitor, and mitigate risks throughout the program life cycle • Make curriculum recommendations based on customer interest, engagement, and purchasing patterns • Monitor training-industry market conditions and support sales, marketing, and product standards • Analyze course feedback metrics and manage corrective actions • Lead Workforce Development initiatives affecting program customers • Manage multiple large training programs • Recommend process improvements and automations • Track and report program progress to internal and external stakeholders • Monitor operational efficiency, program improvement, issue resolution, and escalations • Manage customer expectations and training outcomes to improve satisfaction and engagement • Work with internal and external clients at all levels • Collaborate with the Business Development Team on program success and customer communications • Report program status and risk to senior management and key stakeholders • Use written and verbal communication skills to influence training decisions and maximize training consumption

🎯 Requirements

• Bachelor's degree in a related field or equivalent experience • 7+ years of experience in a customer success, engagement manager, or program management role, or 5+ years of experience with a Master's degree • Excellent use of visual, oral, and written communication skills • Curiosity, a learner’s mindset, and willingness to engage with evolving technology and tools • Readiness to explore, adapt, and grow with AI and emerging technologies

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