Analyst, Customer Solutions & Support

Job not on LinkedIn

🔥 7 minutes ago

🤠 Texas, Wisconsin – Remote

🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Resolve customer inquiries, requests, and account-related issues using approved procedures and knowledge resources • Review customer requests and supporting documentation for completeness • Record case details, actions taken, and resolution outcomes in designated systems • Monitor assigned work queues, tickets, and transaction volumes • Execute production tasks on schedule to meet service and quality standards • Coordinate follow-up with internal teams • Serve as liaison between Operations and Development on systems design, modifications, and troubleshooting • Escalate non-standard issues through defined paths • Partner with Product, Operations, and Development teams to align support activities with customer experience objectives • Serve as a subject matter expert for Product and Customer Success on backend processes and Cencora Benefits eServices capabilities • Develop and manage customer monitoring plans to establish baseline trends and action plans for variances • Identify recurring issues, documentation gaps, and process delays • Recommend solutions and standard procedures to streamline the build process and improve customer experience • Maintain job aids, templates, and reference materials • Complete client-specific projects with consistent quality, value, and timeliness • Complete technical training to support continued growth within Customer & Quality Services

🎯 Requirements

• Bachelor's degree in business, communications, operations management, health care management, mathematics, or a related field, or equivalent experience required • 2+ years of experience in customer support, customer operations, electronic health record applications, or a related field required • Certification in quality management, project management, or process improvement preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities