Case Manager, Bilingual Caseworker

🕒 September 21

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serve as the first point of contact for client calls, emails, and inquiries related to HR processes and systems • Log questions and requests, communicate resolutions, and update records using case management tools • Follow up with clients and conduct additional research as needed • Maintain communication with clients until their requests are resolved • Provide accurate, consistent, and timely responses to routine inquiries regarding HR processes, systems, and policies • Perform basic administrative processing, transaction approvals, data entry, and document verification • Educate associates on company practices and tools, including the Intranet, ESS, and MSS • Escalate complex cases to Level 2 specialists or Level 3 COE representatives • Manage incoming and outgoing forms and information and perform document scanning • Develop a thorough understanding of client needs • Identify and resolve client issues and anticipate their needs • Meet key performance metrics related to calls and cases • Perform various assigned HR tasks and projects • Support Cencora’s patient and provider support and pharmaceutical commercialization services in Canada through Innomar Strategies

🎯 Requirements

• General education in fields such as business administration, accounting, sales, marketing, computer science, or related disciplines, typically obtained through completion of a two-year associate degree program or an equivalent combination of education and experience • Minimum of one (1) year of customer service experience • Bilingual proficiency in French and English required • Ability to multitask • Strong attention to detail • Strong problem-solving skills • Experience in the medical and pharmaceutical fields is an asset • Working knowledge of Word, Excel, and Outlook • Advanced knowledge of the pharmaceutical distribution industry • Working knowledge of automated warehouse operating systems • Strong business and financial acumen • Strong analytical and mathematical skills • Ability to communicate effectively both orally and in writing • Effective interpersonal and leadership skills • Strong organizational skills and attention to detail • Ability to consistently meet deadlines • Excellent problem-solving skills, with the ability to resolve issues effectively and efficiently • Excellent presentation skills • Knowledge of Microsoft Word, Excel, PowerPoint, and other Microsoft Office programs • Ability to handle daily interactions with unilingual English-speaking customers, patients, or peers from cross-functional teams

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family-building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the hiring process and employment