Customer Success Manager – Product Adoption

🔥 0 minutes ago

🏈 Alabama, Arizona, +2 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote 🏰 Missouri – Remote

💵 $76.2k - $119.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Lead customer onboarding and product implementation projects, ensuring successful and timely deployment • Develop and execute customer success plans focused on adoption, engagement, retention and value realization • Partner with customers to define business objectives, success criteria and implementation requirements • Act as the primary point of contact during implementation and post-launch phases • Collaborate with Product, Sales, Technical and Support teams to resolve issues and improve customer outcomes • Monitor customer health metrics, adoption trends and satisfaction levels, proactively identifying risks and growth opportunities • Drive continuous improvement initiatives to enhance customer experience, implementation processes and operational efficiency • Provide coaching, guidance and support to team members while fostering a customer-centric culture

🎯 Requirements

• Experience in Customer Success, Product Implementation, Project Management, Consulting or Account Management • Proven track record managing customer onboarding and adoption programs • Experience working with cross-functional teams and multiple stakeholders • Strong customer relationship and stakeholder management skills • Project management and organizational capabilities • Analytical mindset with the ability to turn data into actionable insights • Excellent communication and presentation skills • Problem-solving and continuous improvement orientation • Ability to manage multiple priorities in a fast-paced environment • Experience with CRM and Customer Success platforms • Bachelor's degree in Business, Marketing, Technology or a related field is preferred • Project Management certification is a plus

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process