Director – Salesforce Technical Platform

🕒 July 28

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

🌐👩‍💻 Salesforce Developer

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Define and execute the Salesforce Platform Operations strategy aligned with enterprise IT strategy, architecture direction, and business priorities • Partner with product owners, delivery leads, capacity planners, and business stakeholders to forecast demand, plan releases, and ensure operational readiness • Establish liaison relationships with business and IT partners to deliver sustainable platform solutions • Lead continuous improvement across incident, problem, change, release, environment, DevOps, monitoring, and service management processes • Develop recommendations covering risk, cost-benefit, roadmap impacts, technical debt, and defect/enhancement triage • Develop and maintain platform roadmaps for operational maturity, tooling, monitoring, secure configuration, performance optimization, and asset retirement • Interface with customers and stakeholders regarding service offerings, operating model, value proposition, and onboarding • Develop customer communications for maintenance, releases, incidents, and capability launches • Benchmark and manage IT metrics for the Salesforce platform and operations organization • Define operational standards for availability, performance, scalability, security, compliance, and recoverability • Oversee governance across environments, org strategy, identity/access, data retention, integrations, and release management • Direct technical debt reduction, hardening, reliability enhancements, and defect resolution • Develop operational metrics, dashboards, and scorecards aligned to business outcomes and KPIs • Oversee development and negotiation of SLAs/OLAs • Assess platform-lifecycle risks and direct mitigation plans • Coordinate with governance, audit, compliance, security, quality, architecture, engineering, shared services, and platform/product teams • Manage Salesforce platform operating costs, including licenses, managed services, tools, environments, and related services • Identify cost optimization opportunities and negotiate cost allocation for shared services • Identify and approve procurement needs and drive retirement of obsolete assets, tools, and services • Establish operational excellence across incident/problem/change management, release readiness, environment management, monitoring/observability, business continuity, backup/restore, and disaster recovery • Serve as primary escalation point for high-severity issues, coordinating recovery, resolution, root cause analysis, and follow-up actions • Manage vendor and partner performance, contract input, renewals, SOW governance, and remediation plans • Oversee contractor work and performance • Lead and/or matrix-lead cross-functional Salesforce operations team members • Manage goals, skills development, training, and workforce planning with Centers of Competence • Participate in Agile / SAFe ways of working • Coach and mentor team members and contribute to operational playbooks, governance standards, and escalation support as needed

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, Business Administration, Engineering, or a related field, or equivalent work experience required • Master’s degree in a related field preferred • 10+ years of experience in IT operations, enterprise infrastructure management, technology service delivery, or a related field required • 5+ years of experience in a managerial capacity required • Significant experience with Salesforce, including Sales Cloud, Service Cloud, Experience Cloud, Platform, and integrations • Experience operating and scaling enterprise SaaS platforms • Experience with ITIL-aligned service management practices, operational governance, and cross-functional delivery • Budget and vendor management experience preferred • Strong understanding of platform operations disciplines, including reliability, incident/problem/change management, release readiness, monitoring/observability, and capacity planning • Working knowledge of Salesforce org/environment strategy, security model, integrations, CI/CD, and data governance • Familiarity with Agile / SAFe principles • Strong analytical, prioritization, and decision-making skills • Excellent written and verbal communication skills; comfortable presenting to executive audiences • Proven ability to drive continuous improvement, automation, and process standardization • Strong organizational skills and ability to meet commitments in a fast-moving environment • Certification in IT service management, cloud infrastructure, or a related field preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process