Gestionnaire de Cas, Bilingual Caseworker

🕒 September 21

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Manage assigned projects and/or cases • Adhere to general company processes • Implement call-centre programs and provide telephone support to patients, healthcare professionals, and funding bodies • Support funding and access issues, including private, public, and special access programs and compliance programs • Administer and follow case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, and allied health professionals • Make significant numbers of outbound calls as part of patient programs • Document each activity in the program-specific database • Participate in ongoing refresher and specialized product/program training • Provide feedback on protocols, databases, processes, and interdepartmental relationships • Communicate case-management updates during planned absences • Participate in training new caseworkers, including shadowing and call monitoring • Report all adverse events to assigned departments • Perform other duties and tasks as required

🎯 Requirements

• Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education • Minimum of one (1) year of experience in customer service • Bilingual French/English required • Ability to multitask • Attention to detail • Strong problem-solving skills • Experience in the medical and pharmaceutical field is an asset • Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs • Advanced knowledge of the pharmaceutical distribution industry • Working knowledge of an automated warehouse operating system • Strong business and financial acumen • Strong analytical and mathematical skills • Effective oral and written communication skills • Effective interpersonal and leadership skills • Effective organizational skills • Ability to consistently meet deadlines • Excellent presentation skills • May have daily contact with unilingual English-speaking customers, patients, or cross-functional peers

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities