Gestionnaire de cas

🕒 July 6

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Cencora

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10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Fournir un premier point de contact pour les appels, les courriels et les demandes des clients • Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers • Maintenir la communication avec le client jusqu’à ce que la demande soit résolue • Fournir des réponses précises et cohérentes aux demandes relatives aux processus, aux systèmes et aux politiques des RH • Effectuer le traitement administratif de base et l’approbation des transactions • Renseigner les associés sur les pratiques et les outils de l’entreprise • Transférer les cas complexes nécessitant une interprétation au spécialiste approprié • Fournir un soutien documentaire en gérant les formulaires entrants et sortants • Identifier et résoudre les problèmes des clients

🎯 Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations • A minimum of one (1) year experience in customer service • Bilingual (French/ English) an asset • Experience in the medical and pharmaceutical field is an asset • Working knowledge of Word, Excel and Outlook • Ability to multitask • Attention to detail • Strong problem-solving skills

🏖️ Benefits

• Health insurance • Dental and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities