Manager, Cell and Gene Therapy Site Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

😶‍🌫️ Therapist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Manage service requests, case updates, and issue resolution activities for customers, providers, manufacturers, and internal stakeholders • Review submitted information, identify documentation or master data gaps, confirm requirements, and coordinate with appropriate teams • Partner with sites and internal stakeholders to address unique site needs, including non-standard requirements or documentation needs • Serve as an escalation point for site-related and operational issues • Educate and support customers and external stakeholders on ordering processes, account requirements, operational procedures, and service expectations • Resolve routine and moderately complex service and order support issues using established procedures and stakeholder engagement • Escalate higher-risk or non-standard issues with supporting detail and recommended actions • Align communication, confirm next steps, and maintain continuity across customer support and operational workflows • Maintain accurate records, documentation, system updates, reporting, and operational metrics • Analyze service trends, operational issues, and stakeholder feedback to identify recurring challenges and recommend improvements • Contribute to workflow standardization, training support, process documentation, and continuous improvement efforts • Communicate professionally and effectively with customers, sites, manufacturers, and internal partners

🎯 Requirements

• Bachelor’s degree in business administration, healthcare administration, supply chain, life sciences, public health, communications, or a related field required • 4+ years of experience in customer solutions, customer support, customer operations, healthcare operations, supply chain operations, service delivery, order management, care coordination, or a related field required • Experience supporting cross-functional stakeholders, service request management, operational reporting, issue resolution, process improvement, or workflow optimization preferred • Ability to manage multiple priorities and drive outcomes in a fast-paced, detail-oriented environment • Strong problem-solving skills and the ability to work across cross-functional teams • Excellent written and verbal communication skills, with a professional and customer-focused approach • Strong organizational skills, follow-through, and attention to detail • Ability to remain composed under pressure and navigate urgent or high-priority situations effectively • Experience with Salesforce, SAP, Microsoft Office applications, reporting tools, or related operational systems preferred • Experience in specialty pharmaceuticals, advanced therapies, manufacturer support, supply chain support, or other complex operational environments is helpful • Certification in project management, process improvement, customer service management, healthcare operations, or a related area is a plus

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities