Personal Care Specialist

🕒 August 7

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serve as the primary contact for patients throughout their medication journey • Guide patients through reimbursement, copay management, and pharmacy coordination • Gather information and educate patients about program services, injection training, pharmacy options, and coverage support • Coordinate prescription coverage and renewals with pharmacies, insurance companies, and other partners • Resolve obstacles to ensure timely medication access • Collaborate with Field Case Managers and the broader care network • Adapt services for clinic and pharmacy models and connect with preferred pharmacy teams and biologic coordinators • Anticipate challenges, solve problems, and provide tailored patient guidance • Manage adverse event reporting • Perform additional program support and ad hoc duties as assigned

🎯 Requirements

• Bilingualism (English/French) is an asset and a requirement for the province of Quebec • Experience in a customer service setting • Post-secondary education certificate, diploma, or degree preferred • Experience in reimbursement, call center, pharmaceutical industry, health insurance, or clinical support is an asset • Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations preferred • Exceptional customer service skills and phone etiquette • Strong analytical and organizational skills • Excellent time management and sense of urgency • Ability to collaborate effectively and work autonomously in a remote home office environment • Strong written and verbal communication skills in English and French for Quebec/New Brunswick • Ability to manage multiple priorities and adapt to change and ambiguity • Proficiency with Microsoft Office and confidence using technology • Commitment to continuous improvement and adherence to program standards

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Home office environment