Technical Product Manager – Salesforce CRM

🕒 August 6

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚒️ Technical Product Manager (TPM)

👻 Ghost score 65%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

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Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Define and drive the product vision, strategy, and roadmap for the Salesforce CRM platform and related capabilities • Partner with commercial, sales, marketing, service, operations, data, architecture, security, and engineering teams to translate priorities into product outcomes • Manage the Salesforce CRM platform as a strategic enterprise product, balancing business demand, technical sustainability, user experience, and scalability • Lead discovery and prioritization for CRM enhancements across customer onboarding, account management, lead management, opportunity management, service workflows, case management, consent, and customer engagement • Translate business requirements into epics, features, user stories, and technical backlog items • Collaborate with Salesforce architects, developers, administrators, integration teams, and QA partners on design and execution • Drive improvements in configuration, customization, integrations, data quality, workflow automation, reporting, and user adoption • Partner with architecture and engineering teams on platform modernization, release planning, environment strategy, and technical debt reduction • Ensure CRM integrations with marketing automation, data platforms, ERP, MDM, service tools, and analytics solutions • Use business metrics, platform usage insights, and customer feedback to guide roadmap decisions and continuous improvement • Support Agile delivery, including backlog management, sprint planning, dependency management, release readiness, and stakeholder communications • Ensure governance, compliance, privacy, security, and data stewardship standards • Manage external vendors, implementation partners, and global delivery teams where applicable • Mentor team members and contribute to CRM product management and platform governance best practices

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or related field • 8+ years of experience in product management, technical product management, CRM platform leadership, or enterprise applications • Hands-on experience with Salesforce CRM platform capabilities, such as Sales Cloud, Service Cloud, Experience Cloud, or related ecosystem tools • Strong understanding of Salesforce platform architecture, data model, integrations, workflow automation, security model, and release lifecycle • Proven experience managing enterprise CRM products or large-scale Salesforce initiatives in complex organizations • Ability to translate business goals into scalable CRM product solutions and technical delivery plans • Experience working with cross-functional teams including business stakeholders, engineering, architecture, UX, data, compliance, and operations • Strong communication, stakeholder management, prioritization, and execution skills • Familiarity with Agile product delivery methods and backlog management • Required Salesforce certifications: Service Cloud, Experience Cloud, Salesforce Administration, and ITIL Product Manager • MBA or advanced degree in a related field (preferred) • Preferred Salesforce certifications such as Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Product Owner-related credentials • Experience in healthcare, life sciences, pharmaceuticals, or other regulated industries (preferred) • Experience with CRM-related domains such as customer onboarding, omnichannel engagement, consent management, service operations, or commercial excellence (preferred) • Familiarity with AI-enabled CRM capabilities, workflow intelligence, and automation use cases within the Salesforce ecosystem (preferred) • Experience with vendor management, offshore delivery teams, and global operating models (preferred) • Experience with MDM Reltio and/or Databricks (desired)

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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