Manager, Patient Services – Pharmacy, Call Center

Job not on LinkedIn

🕒 September 1

🏈 Alabama, Arizona, +43 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $70.1k - $126.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Manage the specialty pharmacy call center customer service function, including technology needs and implementation • Coordinate with operational departments to research and resolve complaints and inquiries • Lead daily operations of a Specialty Pharmacy Patient Services call center • Oversee approximately 3–8 direct reports and provide indirect leadership and support to front-line team members • Monitor service levels, call volume, staffing, productivity, quality, and customer experience metrics • Identify operational risks and make timely decisions • Coach Supervisors on performance management and employee development • Coordinate complex patient, provider, and internal escalations • Partner with cross-functional teams • Maintain operational reporting and communicate business updates • Manage workflow and ensure compliance with established benchmarks and standards • Forecast call volume and determine appropriate staffing levels • Develop and maintain department performance and productivity reports • Implement customer service initiatives to improve operational efficiency and quality performance • Review, investigate, and resolve complex member and provider services inquiries • Develop and implement policies and procedures for contractual, legal, regulatory, and quality compliance • Identify process and infrastructure needs for existing and new business initiatives • Assist with short- and long-term objectives and implement courses of action • Assist with major operational projects

🎯 Requirements

• Bachelor’s degree in related field or equivalent experience • 5+ years of pharmacy or healthcare customer service or call center experience • Previous experience as a lead in a functional area, managing cross functional teams on large scale projects, or supervisory experience • Experience hiring, training, assigning work and managing staff performance • High-volume pharmacy call center experience highly preferred • Experience in specialty pharmacy, healthcare patient services, or another regulated contact center environment strongly preferred • Strong analytical and problem-solving skills • Workforce planning knowledge • Process improvement experience • Effective communication skills • Change management capabilities • Ability to lead leaders while maintaining compliance, quality, and a patient-focused approach • Availability during CST business hours with schedule flexibility for call center coverage, escalations, peak periods, and occasional after-hours operational needs • Up-to-date resume meeting Education / Experience requirements

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plan • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity