Supervisor, Contact Center Operations

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $56.2k - $101k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Oversee and provide guidance on contact center operational processes • Establish operational targets, best practices and training programs • Oversee daily operations by planning, directing and evaluating team performance • Monitor interactions, workflow and contact center metrics • Serve as primary point of contact and resolve complex issues • Manage policies, procedures and regulations to achieve compliance • Provide training and coaching to direct reports • Evaluate team performance and provide feedback on improvement and career growth • Collaborate with training teams on training materials and programs • Support senior management with onboarding, hiring and training employees, promotions and transfers • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree • 4+ years of related experience • Equivalent experience acquired through applicable knowledge, duties, scope and skill may substitute for the stated education/experience requirement • Knowledge of contact center operational processes, performance, quality and efficiency standards • Experience managing policies, procedures and regulatory compliance • Experience providing training, coaching and performance feedback • Experience supporting onboarding, hiring and training activities

🏖️ Benefits

• Health insurance • 401K plan • Stock purchase plan • Tuition reimbursement • Paid time off • Paid holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation

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