Workforce Scheduling Analyst II

🕒 August 17

🌵 Arizona, Florida, +4 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $27 - $48 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Analyze contact center workload to build resourcing and optimize scheduling plans • Develop staffing schedules to maximize resource efficiency and meet customer demand • Analyze contact center volumes, trends, productivities, absences, schedule deviations, and operational disruptions • Evaluate forecasted workload to build resourcing and scheduling plans • Analyze centralized versus decentralized queue strategies and their impact on service level, average speed of answer, and staff adherence • Analyze performance metrics and make data-driven recommendations for improvement • Assess staff productivity and prepare feedback for supervisory staff • Maintain records of schedules, time-off requests, and staffing information • Ensure daily, weekly, and ad-hoc reports on contact center effectiveness and efficiency • Assist in developing workforce management policies and procedures • Comply with policies and standards and perform other assigned duties

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree and 2–4 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill • Ability to prioritize, perform independent decision making, and manage time effectively preferred

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity