Head of IT

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

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Centerbase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

⚖️ Legal

🤝 B2B

💰 Debt financing on 2022-04

SaaS • Legal • B2B

Centerbase is a customizable, cloud-based legal practice management platform that helps mid-sized law firms run core firm operations. It combines case/matter management, legal accounting (including trust accounting), billing and legal billing, timekeeping, document and workflow management, and custom reporting in a single SaaS product to modernize firms while retaining legacy system functionality. Centerbase targets legal professionals seeking a cloud-first practice management and billing solution for improved efficiency and firm-wide visibility.

📋 Description

• Lead the in-flight consolidation onto AWS from Azure and colocation, then own cloud operations including CI/CD, infrastructure-as-code, and release/change management • Build observability and performance monitoring across metrics, logging, tracing, and SLOs/SLIs; reduce alert noise and mean-time-to-resolution • Own production incident and issue resolution processes, including severity levels, on-call, runbooks, and blameless postmortems • Ensure high availability, backup, disaster recovery, resilience, and regular DR testing • Partner with Engineering and DevOps on operational readiness and infrastructure boundaries • Apply automation and AI across monitoring, runbooks, incident response, and cost analysis • Own cloud cost visibility, tagging, rightsizing, commitments, budgets, anomaly detection, and continuous FinOps optimization • Rationalize the SaaS and tooling portfolio and manage vendor negotiations • Own internal IT, including networks, endpoints, productivity tools, identity management, onboarding/offboarding, access controls, and device lifecycle • Manage third-party SaaS systems and integrations and oversee help desk operations with clear SLAs • Execute and mature SOC 2, HIPAA, NIST, GDPR, and California privacy compliance activities • Run access reviews, vulnerability and patch management, configuration management, secure cloud practices, audits, risk assessments, vendor risk, and policy enforcement • Lead and develop a lean team of engineers and specialists • Orchestrate contractors, security-service vendors, MSPs, and potential vCISO providers with clear SLAs and build-vs-buy decisions • Own IT and cloud budgets, procurement, licensing, vendor relationships, and contract negotiations • Report to the Chief Technology Officer

🎯 Requirements

• 8+ years in cloud/infrastructure operations, DevOps/SRE, or systems engineering • 3+ years leading technical teams and/or service partners • Hands-on experience operating a production, customer-facing cloud environment for a SaaS or cloud-native product; AWS preferred • Experience with compute, networking, storage, and security • Track record leading a cloud migration and/or establishing a cloud-ops, SRE, or DevOps function with measurable cost and reliability outcomes • Deep hands-on ownership of infrastructure-as-code using Terraform, CloudFormation, or CDK • Hands-on ownership of CI/CD for the operational/platform layer • Practical depth in observability and SLO-based reliability, such as Grafana • Experience with production incident management, on-call, cloud cost management/FinOps, backup, disaster recovery, and resilience • AI-forward approach using automation and AI to increase the leverage of a lean team • Experience managing internal IT in a growing technology or SaaS organization, including identity, endpoints, SaaS, and help desk • Working knowledge of security frameworks and compliance; SOC 2 required • Experience managing external providers such as MSPs, MSSPs, or contractors and owning vendor budgets • Exceptional communication, leadership, and cross-functional collaboration skills • Nice to have: experience in legal, financial, regulated, or data-sensitive industries • Nice to have: familiarity with data-platform operations, including data warehouses, CDC/ELT pipelines, and analytics • Nice to have: experience consolidating AWS, Azure, and colocation onto a primary cloud • Relevant certifications are a plus, including AWS Solutions Architect, SysOps, DevOps Engineer, SRE/DevOps, CISSP, or ITIL

🏖️ Benefits

• Flexible PTO • 2 Company-Wide Mental Health Days • Parental Leave Programs • 401(k) with Company Match • Broad Equity Participation