Call Center Workforce Management Specialist

Job not on LinkedIn

🕒 2 days ago

🏈 Alabama, California, +18 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $70k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CENTERLIGHT

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

🔧 Hardware

🤝 B2B

🛍️ eCommerce

Hardware • B2B • eCommerce

CENTERLIGHT is an award-winning architectural LED lighting company based in Marina Del Rey, CA that designs, engineers and supplies custom and premade LED linear fixtures, magnetic track systems, ring lights and RGB lighting solutions for commercial, residential and marine projects. Founded in 2013, the company provides lighting design services, project support and direct sales to architects, developers, builders, retailers, hospitality clients and homeowners, emphasizing high-CRI, energy-efficient LED products and fast shipping from California.

📋 Description

• Handle and support the technical infrastructure and software systems of call center operations. • Maintain and optimize call center technologies and support Workforce Management duties. • Implement and monitor call routing strategies, agent scripts, and data capture processes. • Provide technical support to call center agents, supervisors, and managers. • Develop and manage agent schedules based on call volume forecasts. • Analyze WFM data to identify trends and recommend improvements. • Generate regular reports on system performance, providing actionable insights. • Conduct training sessions for effective use of call center technologies.

🎯 Requirements

• Bachelor's degree in business, systems management, or related field preferred. • Five years’ experience in data analytics is preferable. • Minimum of three (3+) years of experience in call center system administration or a related field. • Familiarity with Workforce Management tools and principles. • Proficient in system configuration, troubleshooting, and performance optimization. • Understanding of call routing, IVR systems, and ACD functionalities. • Excellent written and verbal communication skills. • Ability to thrive in a fast-paced environment and meet assigned deadlines. • Excellent organizational skills, accuracy, and attention to detail. • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook and Visio.

🏖️ Benefits

• Competitive salary • Work from Home • Regular training sessions • Opportunities for professional development