Benefits Call Center Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Support customers by answering inbound calls related to employee and retiree annuity benefits. • Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. • Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

🎯 Requirements

• Previous customer service and/or call center experience • Experience with healthcare, employer benefits, or retirement/annuity benefits preferred • Strong keyboarding skills and proficiency navigating multiple systems • Excellent verbal and written communication skills • Strong problem-solving skills • Ability to multitask effectively while managing a high volume of calls • Ability to follow guidelines and provide accurate information • Ability to work independently in a remote environment • High school diploma, GED, or college degree • Successful completion of background check and drug test • Must be 18 years of age or older

🏖️ Benefits

• health insurance coverage • voluntary dental and vision programs • life and disability insurance • retirement savings plan • paid holidays • paid time off (PTO) or vacation and/or sick time