Clinical Operations Strategy Lead – Practice Implementation

🔥 0 minutes ago

🌲 North Carolina, Tennessee, +2 more states – Remote

🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $104k - $143k / year

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Design and implement initiatives that optimize clinical operations and enhance care delivery • Report to the National President, MSO Operations • Onboard partner practices to CenterWell tools and configure and optimize EHR systems • Implement data-sharing strategies aligned with population health solutions and strategic ACO initiatives • Manage practice-facing projects from start to finish • Provide coaching and training to practice staff and drive adoption of value-based care models • Manage multiple implementation projects, timelines, milestones, risks, and cross-functional deliverables • Communicate project progress to practice leadership, IT staff, clinical staff, internal stakeholders, and external vendors • Create, maintain, and update training materials • Assess independent medical practices and recommend approaches for adopting outcomes-centric, value-based care models • Support change management and influence adoption of CenterWell best practices • Document implementation activities, outcomes, lessons learned, and improvement opportunities • Ensure accurate EHR data capture for quality measures and reporting • Design integrations and interfaces supporting data sharing and population health analytics • Assess practice EHR usage and identify optimization opportunities • Perform technical discovery of systems, data locations, and data-flow/integration scenarios • Optimize workflows and help practices leverage athena, eClinicalWorks, Epic, and other EHR systems • Support ACO quality compliance and reporting requirements • Lead resolution of complex technical and operational challenges • Guide practices through CenterWell resource configuration, enablement, and EHR optimization • Develop templates, customized reports, and educational materials for initiatives such as Medicare Wellness Visits, Transitions of Care, and Advance Care Planning • Develop and support EHR-specific user groups to identify best practices and training opportunities • Serve as an in-house expert on 1–2 top-tier EHRs

🎯 Requirements

• Bachelor's degree required; significant relevant work experience may be accepted in lieu of educational requirements • 7+ years experience working as a client-facing project lead in the healthcare industry • Proven track record of creating, maintaining, and enhancing customer relationships and optimizing EHR systems • 3+ years implementation or optimization experience with top-tier ambulatory EHRs and practice management software • Preferably expertise in Epic Ambulatory, NextGen, Athena, or eClinicalWorks products • Ability to work remotely within the US • Ability to travel periodically to partner practices and/or CenterWell meetings • Self-motivated and open to learning new EHR platforms/workflows • Organizational, project management, critical thinking, problem-solving, and attention-to-detail abilities • Effective written and verbal communication • Ability to prioritize and manage multiple projects in a fast-paced, dynamic environment • Ability to lead and mentor team members • Experience developing and implementing innovative solutions in complex healthcare environments • Microsoft 360 suite proficiency • Development experience with PowerApps and PowerBI • Home internet with minimum 25 Mbps download and 10 Mbps upload speeds • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Remote work arrangement • Occasional travel to offices for training or meetings • Work-from-home internet service and dedicated workspace requirements supporting effective remote work