Director, Service Delivery

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🔥 12 minutes ago

🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $138.9k - $191k / year

⏰ Full Time

🔴 Lead

👔 Director

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• responsible for the day‑to‑day operational performance, service quality, and client outcomes for all live programs and services • owns service execution, SLA performance, issue management, and continuous improvement • ensures operations are stable, compliant, and scalable • accountable for operational performance and service quality for live services • responsible for acceptance of implementations into steady state, staffing, capacity and operational readiness • drive continuous improvement and operational optimization and client and stakeholder satisfaction for ongoing services

🎯 Requirements

• Bachelor's Degree • 5 or more years of technical progressive operational experience in a call center or operational environment • 5 or more years of management experience over a large metric-intensive operational unit • Experience managing service level agreements and client-facing commitments • Cross functional collaboration • Experience operating in a regulated or high-risk environment • Demonstrated capability with coaching and developing associates formally and informally • Ability to monitor and recommend improvements to increase team productivity • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Project and Visio • Ability to manage multiple tasks and deadlines with attention to detail • Effective communication skills; ability to speak with line associates and deliver presentations to senior leaders • Demonstrated problem solving skills; • Experience with Department Budget oversight • Track record of driving operational improvements that support business strategy

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance