Inbound Contact Representative

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🔥 0 minutes ago

🌵 Arizona, Florida, +5 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote

💵 $38k - $45.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• represent us by addressing incoming telephone, digital, or written inquiries • perform basic administrative/clerical/operational/customer support/computational tasks • work on routine and patterned assignments • address customer needs which may include complex benefit questions, resolving issues, and educating members • record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it • escalate unresolved and pending customer grievances

🎯 Requirements

• 2 years of customer service experience • Live in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM • Strong customer service orientation • Strong attention to detail • Strong typing and computer navigation skills • Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously • Effective verbal and listening communication skills • Must be passionate about contributing to an organization focused on improving consumer experience • Associate's or Bachelor's Degree (preferred) • Previous inbound call center or related customer service experience (preferred) • Healthcare experience (preferred) • Fluency in Spanish (preferred)

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance