Field Service Representative – PEMB

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🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $67k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Cornerstone Building Brands

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10,000+ employees

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America.

📋 Description

• Provide feedback and data of all reoccurring issues. • Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization. • Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance. • Communicate/coordinate technical issues in support of customer needs. • Undertaking all customer support tasks in external facilities. • Guaranteeing that the work progress accurately follows the agenda. • Perform troubleshooting and strive to resolve issues. • Produce frequent and analytical service reports. • Coordinate with departments for root cause and/or solutions in support of customer needs. • Discern customer needs and offer advice or recommendations. • Formulate relationships of trust with customers.

🎯 Requirements

• High School diploma or equivalent experience required • Technical education, certification or experience preferred • Must have knowledge of PEMB and the ability to read blueprints • Prefer previous experience in at least two of the following areas • Previous building erection experience (5+ years) • Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years) • Previous experience in PEMB manufacturing (5+ years) • Previous Field Service/Customer Service experience (5+ years) • PEMB experience is highly desired • PC competent (including Excel, Word, and Access) • Excellent communication skills (oral and written)

🏖️ Benefits

• medical, dental, vision benefits starting day 1 • 401k • PTO • paid holidays • FSA • life insurance • LTD • STD • EAP • discount programs • tuition reimbursement • training • professional development