Outbound Tele Sales Agent

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $45k - $60.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☎️ Telesales

👻 Ghost score 0%

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Conduct outbound calls to members to promote and schedule virtual healthcare appointments • Communicate the benefits of virtual appointments and how they enhance members’ healthcare experience • Use persuasive techniques to encourage members to schedule appointments • Address questions and concerns regarding virtual services, providing accurate information and support • Maintain detailed call records, member responses, and scheduled appointments in the CRM system • Follow up with members, outside entities, and providers • Complete member and provider inquiries promptly to achieve service and quality goals • Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets • Stay informed about healthcare services and offerings • Adhere to compliance and regulatory requirements when handling member information

🎯 Requirements

• Strong verbal communication skills • Ability to connect meaningfully with customers to build emotional engagement and customer advocacy • Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience • Comfortable working in a telephonic intensive environment • Proficient in Microsoft Outlook, Word, and Excel • Passion for contributing to an organization focused on continuously improving consumer experiences • Bachelor’s degree preferred • Telephonic sales experience preferred (inbound, outbound) • Understanding of value-based primary care and/or Medicare Advantage preferred • Bilingual in English/Spanish preferred, with the ability to speak, read and write in both languages without limitations or assistance • Self-provided internet service with at least 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Whole-person wellness benefits • Remote work arrangement • Occasional travel to Humana offices for training or meetings

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