Outbound Telesales Agent

🔥 0 minutes ago

🎸 Mississippi – Remote

🎸 Mississippi – Remote

💵 $45k - $60.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☎️ Telesales

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Conduct outbound calls to members to promote and schedule virtual appointments • Communicate the benefits of virtual appointments and how they enhance members’ healthcare experience • Use persuasive techniques to encourage members to schedule appointments • Address questions and concerns about virtual services and provide accurate information and support • Maintain detailed call records, member responses, and scheduled appointments in the CRM system • Perform follow-up with members, outside entities, and/or providers • Complete responses to member and provider inquiries in a timely manner • Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets • Stay informed about healthcare services and offerings • Adhere to compliance and regulatory requirements when handling member information

🎯 Requirements

• Strong verbal communication skills • Ability to connect meaningfully with customers to build emotional engagement and customer advocacy • Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience • Comfort working in a telephonic intensive environment • Proficiency in Microsoft Outlook, Word, and Excel • Passion for contributing to an organization focused on continuously improving consumer experiences • Bachelor’s degree preferred • Telephonic sales experience preferred, including inbound and outbound • Understanding of value-based primary care and/or Medicare Advantage preferred • Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance preferred • Home internet with minimum download speed of 25 Mbps and upload speed of 10 Mbps • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information • Ability to travel occasionally to Humana offices for training or meetings

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Other whole-person wellness and healthcare opportunities

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