Principal, Clinical Strategy – Program Development

🕒 June 16

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Develop, socialize, and implement Care Integration Team tooling strategy in partnership and collaboration with operational leaders, clinical leaders, IT, population health, and analytics. • Support development of product strategy • Develop and prioritize the intake • Design the product intake feature specifications • Test the features & provide feedback to product team • Collect feedback from frontline staff & Managers for product enhancements • Train Education team & frontline staff on product features and hold regular office hours (in coordination with Education team) • Coordinate with Change Committee • Manage products: SalesForce, Athena, Genesys, AI (e.g., Ambient AI) • Manage HRP score logic & coordinate with clinical and data science • Coordinate with shared services for improvement / new initiatives e.g., Genesys, Call Center (e.g., call center scheduling patients in 7D), Center Ops (e.g., HIMS, Trueshore) • Manage the IT Budget (in coordination with Complex Care VP) • Design & manage implementation of metric / dashboard enhancements • Prioritize analytics initiatives • Develop metric definitions • Design dashboard UI • Co-develop sprint-plans with analytics partners • Coordinate development of metrics with analytics team • Conduct metric QA • Act as point of contact for analytics and product-related questions

🎯 Requirements

• Bachelor’s degree • 5+ years progressively responsible professional experience in health-related product, IT, analytics, preferably in value-based care, particularly managed care or full risk models • 5+ years of cross-functional translation tooling experience (e.g., sitting between clinical leadership team and hands-on product development team) • Experience in developing performance dashboards – specifically defining metric definitions, collaborating with analytics and tech teams to implement dashboards, and performing metric quality checks - and defining product feature specifications • The ability to clearly explain complex ideas, analytic insights and technologies to non-technical audiences • Experience in a large, highly matrixed company, with proven ability to influence leaders and key stakeholders in such an environment, within and outside of direct reporting lines • Excellent qualitative and quantitative analytic skills, with the ability to ask the right questions to identify the root causes of problems to be addressed • Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes • Excellent oral and written communications skills, including the polish, poise, and executive and authentic presence that will ensure effective interaction with leadership and front line / manager users of tools

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance • many other opportunities