Senior Channel Development Professional

🕒 June 12

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Serve as the primary product owner for CRM related initiatives, enhancements, and operational improvements • Partner with business stakeholders to gather, document, and prioritize requirements aligned with organizational objectives • Manage and maintain the CRM product backlog, ensuring work is prioritized based on business value, user needs, and strategic goals • Translate business requirements into clear user stories, acceptance criteria, and functional specifications for development teams • Collaborate with Sales, Marketing, Operations, Analytics, and Technology teams to deliver scalable CRM solutions • Support continuous improvement of lead management processes, workflow automation, customer engagement activities, and operational workflows • Participate in Agile ceremonies including backlog refinement, sprint planning, testing, and release activities • Coordinate UAT and validate solutions to meet business requirements prior to deployment • Monitor CRM performance, user feedback, and operational metrics to identify opportunities for optimization and enhancement • Document business processes, system functionality, and enhancement requirements to support operational consistency and knowledge transfer

🎯 Requirements

• Bachelor's degree is Business, Marketing, Operations, Information Systems, or related field or equivalent experience • 3+ years' experience as a Product Owner, Business Analyst, CRM Administrator or related role • Experience working with CRM platform (Salesforce), workflow automation, integrations, and system configuration • Experience gathering business requirements and translating them into user stories • Experience working within Agile and/or SAFe delivery frameworks • Ability to manage multiple priorities and collaborate effectively across cross-functional teams • This position may require travel up to 30%

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance