Specialty Operations Technician 2

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🔥 1 minute ago

🌵 Arizona, Florida, +1 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote

💵 $40k - $52.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Receive inbound calls from patients, providers, caregivers, and healthcare professionals regarding specialty medication orders, refills, prescription status, and pharmacy inquiries • Contact prescribers for prescription clarification and necessary documentation • Enter and maintain prescription orders and information in pharmacy systems • Support pharmacists in preparing and dispensing specialty medications • Assist patients with specialty pharmacy processes, refill coordination, and adherence programs • Collaborate with providers, pharmacists, and internal teams to ensure timely medication delivery and patient care • Ensure compliance with pharmacy regulations, HIPAA requirements, accreditation standards, and company policies • Resolve routine operational and customer service issues and escalate complex concerns • Maintain productivity, quality, and service-level expectations • Participate in departmental initiatives, training, and process improvement efforts

🎯 Requirements

• Active Pharmacy Technician license in the state of residence (Arizona, Florida, Ohio, or Texas), as required by state law • National Pharmacy Technician Certification (PTCB/CPhT or ExCPT) • Working knowledge of Microsoft Office applications, including Outlook • Ability to learn and navigate multiple systems and platforms, including Teams, SharePoint, and other pharmacy technology applications • Strong attention to detail, organizational skills, and customer service focus • Ability to work independently while managing multiple priorities • Must be available to work overtime as needed to support business demands and operational requirements • Minimum internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Home/Hybrid Home-Office work arrangement • Occasional travel to Humana offices for training or meetings • Professional training and process improvement opportunities

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