Account Manager – Building Works

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🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Central States

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏭 Manufacturing

🏗️ Construction

📦 Logistics

Manufacturing • Construction • Logistics

Central States is a 100% employee-owned manufacturer and supplier of metal roofing, siding, building components, and pre-engineered metal building packages for residential, commercial, and self-storage markets. Founded in 1988, the company operates multiple manufacturing plants and retail Metal Central locations, offering products (panels, trims, doors, framing systems) and installed building solutions for contractors, distributors, homeowners, developers, and architects. Central States emphasizes durable, low-maintenance, energy-efficient metal products, rapid nationwide delivery, and vertically integrated building solutions through divisions like Central States Building Works and Elevate Structures®.

📋 Description

• Manage all elements of an assigned territory to meet or exceed territory goals • Process customer orders, apply credits, determine pricing, and communicate with customers throughout the process • Increase territory volume and create and execute customer action plans • Develop and implement strategic sales plans covering pounds, sales, gross margin, and RMAs • Manage customer requests for quotes, orders, and credits • Assist customers with questions concerning orders, invoices, and accounts • Communicate project updates, delivery schedule confirmations, and backorder notifications • Make field visits as necessary • Conduct quality reviews for customer-provided or CSM-entered cut lists, address discrepancies, and communicate resolutions • Review customer trends and initiate root-cause action plans for declining customers • Adjust customer pricing, freight charges, packaging requirements, and special delivery requirements as appropriate • Align customer project forecasts with manufacturing and material availability • Escalate customer quality and satisfaction issues for timely resolution • Assist the credit department with collecting past-due balances • Assist with warranty claim investigations • Travel to company manufacturing facilities and engage with employees as needed

🎯 Requirements

• High school diploma or equivalent required • Previous experience in account management and inside sales preferred • Excellent verbal and written communication skills • Strong organizational skills and attention to detail • Demonstrated strategic thinking and problem-solving skills • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint • Ability to identify deficiencies, troubleshoot effectively, and implement solutions • Ability to work independently and as part of a collaborative team • Ability to lift up to 35 lbs. • Ability to communicate verbally and electronically • Ability to perform extensive reading • Ability to walk, stand, and navigate manufacturing work areas during facility tours • Up to 25% travel may be necessary • No supervisory responsibilities, though may assist in training or guiding administrative staff

🏖️ Benefits

• Employee ownership through ESOP with annual stock allocation • 401K • Education assistance available – Up to $5,250 each year • Profit-Sharing bonus • Medical – HDHP and Copay plans available • Dental • Vision • Holiday pay • Vacation pay • Employee Assistance Program providing Confidential Emotional Support, Work and Lifestyle Support, Legal Guidance, Financial Resources and Digital Support • Care Guides to help employees navigate the complex healthcare system • Life insurance – 1.5x annual salary – 100% employer paid • Wellness Program – earn up to $1,200 annually when enrolling in a medical plan! • Health Savings Accounts • Flexible Spending Accounts • Short-Term Disability • Long-Term Disability – 100% employer paid • Performance based merit increases • SHINE program – Employee Financial Assistance and Dependent Scholarships • Paid time off to support a cause close to your heart