FHA Mortgage Origination Representative

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🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $37k - $42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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CGS Federal (Contact Government Services)

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🔒 Cybersecurity

B2B • Consulting • Cybersecurity

CGS Federal (Contact Government Services) is dedicated to enhancing government operations by optimizing human, technical, and financial resources. Their team comprises technologists, consultants, and project managers who collaborate with clients to deliver tailored solutions that address specific needs. The company specializes in IT infrastructure, software development, cloud services, and various consulting services aimed at improving efficiency and innovation within federal agencies.

📋 Description

• Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures. • Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client’s requests. • Follow standard operating procedures for various topics, systems, and contact channels. • Document all of your contacts in a database • Keep up to date on FHA mortgage processes and procedures

🎯 Requirements

• The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients. • Excellent time management skills and dependability. • Strong verbal and written communication skills. • High School diploma or GED. • At least two years working with FHA loans (e.g. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans (e.g. FHA, USDA, VA) • Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation. • Ideally, you will also have: • - Contact Center experience (omnichannel). • - Bilingual (Spanish/English), verbal and written. • - FHA knowledge/experience

🏖️ Benefits

• Health, Dental, and Vision • Life Insurance • 401k • Flexible Spending Account (Health, Dependent Care, and Commuter) • Paid Time Off and Observance of State/Federal Holidays