Customer Success Manager, Commercial

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for Commercial customers • Lead customer engagements across onboarding, implementation, and adoption • Lead technical onboarding and formulate onboarding plans with customers and internal teams • Develop relationships with customer stakeholders from technicians to CISOs • Partner with Sales to identify renewal and expansion opportunities while minimizing churn risks • Collaborate with customers and the Edu team on product training, best practices, and security principles • Develop hands-on technical knowledge of Chainguard and stay current with industry trends and product updates • Advocate for customer needs and requirements internally • Collaborate with Technical Support and Customer Engineering to resolve customer issues timely • Work cross-functionally with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to drive customer outcomes and time-to-value

🎯 Requirements

• 2+ years experience in customer-facing roles collaborating with technical and business teams • Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support • Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle • Ability to own a customer portfolio and operate with a high level of autonomy • Ability to make key decisions regarding customer outcomes, escalations, customer issues, and cross-functional advocacy • Entrepreneurial mindset and ability to build or deviate from established processes • Commitment to continuous personal and professional development • Strong emotional intelligence and priority management skills • Previous early-stage startup experience (strongly preferred) • Passion for technology and cybersecurity (strongly preferred) • Hands-on technical experience with cloud environments such as AWS, GCP, or Azure; containers; Linux; Supply Chain Security; DevSecOps; AppSec; security; security infrastructure; regulatory compliance; vulnerability management; or software development lifecycle (strongly preferred)

🏖️ Benefits

• Flexible & Remote-First Culture • Team meetup opportunities • Bi-annual destination summits • Monthly stipend for coworking spaces, phone and internet costs • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for employee and dependents • Unlimited flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Equal opportunity employer