Continuing Care Coordinator

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🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $52.5k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Ensure a supportive, positive experience for clients and referral sources / external providers • Work directly with clients, families, and referral sources to understand their needs and preferences • Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health • Use and maintain a nationwide provider database to identify appropriate referral options • Make referrals using external provider’s preferred communication channels • Follow-up with clients and/or external providers to verify placement • Communicates with referral providers about new referrals and ensures that the facility/provider has all necessary information to consider a referral; assists with ensuring that all receiving providers have all necessary clinical materials and information. • Documents case management contacts in progress notes, communicates with therapists/case managers and treatment team about contact and updates on the status of discharge planning • Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities • Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide • Adhere to stated policies and procedures and achieve performance metrics goals

🎯 Requirements

• Bachelor’s degree in health sciences, communications, psychology, social work, or related field • Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach) • Strong interpersonal, relationship-building and listening skills • Metrics- and results-oriented mindset, with experience working against concrete targets • Excellent written and verbal communication skills • Extreme organization and attention to detail • Work authorized in the United States and native or bilingual English proficiency • Ability to thrive in a fast-paced environment and learn quickly • Proficient in Salesforce and Google Suite/MS Office

🏖️ Benefits

• Comprehensive benefits to all full-time, exempt employees