Insurance Verification Specialist

🕒 December 12, 2025

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Verifies insurance policy benefits for new and returning patients with payers • Assures all insurance information has been completely and accurately obtained • Document all pertinent insurance information into SalesForce • Informs teams of support actions necessary for insurance or referral issues • Identifies special policy clauses per policy information to aid in financial and admission decisions • Educates patients, families and internal teams on insurance issues • Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate • Provides support to admissions and revenue cycle teams as necessary • Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account • Other duties as assigned

🎯 Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management • Knowledge of medical billing practices, office policies and procedures • Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information • Excellent written and verbal communication skills • Organizational skills • Ability to maintain a high level of integrity and confidentiality of medical information • Strict attention to details

🏖️ Benefits

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.