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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources • Lead hiring, training and performance reviews for Admissions Coordinators • Coordinate team schedules and workload distribution to ensure efficient operations • Responsible for delivering high contact center service levels and call quality • Ensure timely coordination/communication with all prospective clients, families, and referral sources • Champion each individual client’s Charlie Health admissions process and resolve concerns • Coordinate with internal teams to meet KPIs such as time-to-admission and client satisfaction • Develop and implement best practices across the Admissions and Discharge process

🎯 Requirements

• 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps • Experience with Salesforce • Strong proficiency in multitasking and operating in a high-paced environment • Experience in behavioral health is a plus • Familiarity with HIPAA policies is a plus • Proficiency in Microsoft Office and Google Suite

🏖️ Benefits

• Comprehensive benefits package for full-time employees