Partnerships Account Manager

🕒 February 5

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare • Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Support the Partnerships team and ensure high-quality patient and referral-source experiences • Educate key stakeholders about Charlie Health offerings • Address access barriers and design programs for employee populations' mental health needs • Support complex admissions and discharge workflows • Maintain data quality and provide patient and referral-source customer service • Design, operationalize, and execute cross-functional referral workflows • Develop SLAs and KPIs and manage performance against quality standards • Evaluate and optimize pre-admission, in-care, and post-care processes • Identify automation opportunities and streamline workflows • Execute accurate manual data entry and maintain data integrity • Review and process referral information daily • Maintain referral, provider, account, and contact data in internal systems • Develop quality assurance measures, conduct audits, and document data processes • Collaborate with admissions, clinical, growth strategy, partnerships, care experience, and compliance teams

🎯 Requirements

• Bachelor's degree in Business, Operations, or Healthcare • 1–2 years of experience in an operations, administrative, or data-entry-focused role • Exceptional attention to detail and data accuracy • Excellent organizational and time-management skills • Ability to manage high-volume workflows • Proficiency with CRM platforms; Salesforce experience preferred • Comfort working with digital tools and databases • Strong written and verbal communication skills • Ability to work independently, prioritize multiple tasks, and meet deadlines • Exceptional communication and deescalation skills • Exceptional interpersonal, listening, and relationship-building skills • Ability to structure and solve ambiguous business problems • Proactive self-starter and multitasker • Ability to work flexible hours • Work authorization in the United States • Native or bilingual English proficiency

🏖️ Benefits

• Comprehensive benefits for all full-time, exempt employees • Performance bonus • Potential stock options • Charlie Health-sponsored benefits • Flexible hours to meet team and patient needs