Referral Relations Specialist, SUD

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare • Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Own the client journey from first contact through the start of care • Serve as the connection between referral partners, clients, and the Admissions team • Keep referral partners informed about referred clients • Partner with the Outreach team to move clients toward treatment • Coach on pipeline strategy to keep Outreach focused in the field • Identify barriers to care and escalate recurring patterns • Coordinate client rescheduling and stalled-care follow-up • Collaborate with the SUD-focused Outreach and Admissions teams

🎯 Requirements

• Experience in a direct client-facing role, particularly in the mental health field, preferred • Ability to support pipeline management during key Central Time and West Coast hours (11am to 7pm ET) • Work authorization in the United States • Native or bilingual English proficiency • Familiarity with and willingness to use cloud-based communication software, including Google Suite, Slack, Zoom, Dropbox, and Salesforce • Daily use of EMR and survey software

🏖️ Benefits

• Comprehensive benefits for all full-time, exempt employees • Performance bonus • Potential stock options • Charlie Health-sponsored benefits • Personalized virtual care mission and collaborative work environment