Referral Relations Specialist – SUD

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

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Logo of Charlie Health

Charlie Health

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare • Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Own the client journey from first contact through the start of care • Serve as the connection between referral partners, clients, and the Admissions team • Keep referral partners informed about referred clients • Partner with the Outreach team to move clients toward treatment • Coach on pipeline strategy so the Outreach team's time remains focused in the field • Identify barriers to care and escalate recurring patterns

🎯 Requirements

• Experience in a direct client-facing role, particularly in the mental health field, preferred • Ability to support pipeline management during key Central Time and West Coast time hours (11am to 7pm ET) • Work authorization in the United States • Native or bilingual English proficiency • Familiarity with and willingness to use Google Suite, Slack, Zoom, Dropbox, Salesforce, EMR software, and survey software daily

🏖️ Benefits

• Comprehensive benefits for all full-time, exempt employees • Performance bonus • Potential stock options • Charlie Health-sponsored benefits

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