Senior Manager – Technical Services

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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ChartHop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

ChartHop is a dynamic People Ops Platform focused on connecting and visualizing people data to help organizations plan, manage, and engage their workforce effectively. The platform integrates various modules including HRIS, compensation reviews, headcount planning, and performance engagement solutions, providing a comprehensive tool for people operations, finance leaders, and managers. With capabilities like AI powered dashboards, org charts, and unified company calendars, ChartHop aims to facilitate data-driven decision making and promote transparency and efficiency within organizations.

📋 Description

• Lead and manage Implementation Specialists and Senior Professional Services Consultants • Recruit, coach, and retain team members • Set goals, manage performance, and build a bench of future leaders • Resolve technical blockers including integration failures and data sync errors • Coach the team to troubleshoot independently • Drive root-cause fixes with Support, Product, and R&D • Own technical onboarding, integrations, data cleanup, and project management • Forecast capacity against the sales pipeline and existing customer demand • Build playbooks, processes, and AI-enabled automation to make delivery fast and accurate • Own and report on operational metrics • Partner with Sales on scoping and Customer Success on expansion • Work with executive stakeholders at key customers • Represent the customer perspective to Product and R&D • Success measured through time to value, project CSAT, data accuracy, integration stability, escalation resolution speed, team utilization, engagement, and retention • Report to the Senior Director of Customer Experience and partner with Sales, R&D, and CX

🎯 Requirements

• Experience at B2B SaaS companies that are AI-forward and focused on data analytics, particularly HR, revenue, talent acquisition, and finance platforms • Experience delivering for mid-market and enterprise customers with 300 to 1,500+ employees • Experience in Professional Services, Implementation, Technical Customer Success, or consulting • Executive stakeholder management experience • Experience helping scale client-facing technical teams • Experience managing technical, customer-facing teams • Ability to hire and develop talent • Technical depth in integrations, REST APIs, SFTP, data structures, and SaaS configuration • Metrics orientation including capacity planning, utilization, and KPIs • Clear communication with technical and non-technical audiences • Startup experience is a bonus • HRIS or compensation planning platform experience is a bonus • Experience with HubSpot, Planhat, Zendesk, Postman, or SQL is a bonus • Experience with PSA or project management tools is a bonus • Experience using AI tools to improve services workflows is a bonus

🏖️ Benefits

• $20k bonus based on seniority within the L5 level • Offers equity (per compensation tier summary)