Client Success Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Chartmetric

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 Venture Round - Chartmetric on 2023-03

SaaS • B2B • Artificial Intelligence

Chartmetric is a music analytics and intelligence platform that provides comprehensive, real-time data on artists, tracks, playlists, radio, and social performance across major streaming and social platforms. It offers a SaaS dashboard, developer APIs, and AI-powered insights that help A&R teams, digital marketers, artist managers, music supervisors, and brands discover talent, optimize release campaigns, measure engagement, and conduct market research. Chartmetric aggregates and normalizes cross-platform data to deliver actionable reports, trend analysis, and audience demographics for data-driven decision making in the music industry.

📋 Description

• Investigate and resolve client-reported issues across APIs, dashboards, integrations, and data pipelines • Communicate clearly and professionally with clients throughout the lifecycle of a request • Clarify ambiguous requests and drive issues through resolution with strong ownership and follow-through • Troubleshoot data inconsistencies, platform behavior, and product edge cases • Use AI-powered development tools to diagnose bugs, analyze logs, write code, create fixes, and accelerate delivery • Contribute production-quality code changes across backend services, APIs, internal tooling, and data systems • Collaborate with engineers through peer reviews, testing, deployment, and incident response • Improve internal support tooling, documentation, workflows, and automation • Identify recurring client pain points and partner with Product and Engineering to improve the platform • Help build a fast, AI-enabled support and operations culture focused on client satisfaction and execution excellence

🎯 Requirements

• 3+ years experience in a relevant role (client supporting engineering or similar) • CS degree preferred • Strong technical foundation in software engineering, scripting, APIs, and debugging • Comfortable reading and modifying production code • Experience with SQL, APIs, logs, and troubleshooting distributed systems or web applications • Ability to independently investigate complex technical issues • Experience using AI coding tools such as Cursor, Claude, ChatGPT, GitHub Copilot, or similar tools in day-to-day workflows • Familiarity with cloud infrastructure, data systems, or analytics platforms is a plus

🏖️ Benefits

• Health insurance • Professional development opportunities