Senior Customer Success Manager

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Checkmate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

📣 Marketing

💼 Consulting

🛍️ eCommerce

💰 $15M Series A on 2023-06

Marketing • Consulting • eCommerce

Checkmate is an AI-powered shopping network and browser extension/app that personalizes offers and coupon codes based on who you are and your shopping behavior. It aggregates merchant deals and exclusives, surfaces curated collections and trending savings, and provides an app and Chrome extension to help consumers discover and unlock targeted discounts while shopping online.

📋 Description

• Lead onboarding for new brands from kickoff through go-live • Configure offers, channels, and audiences for brand goals • Set success metrics and first-30-days plans • Get brands to first revenue quickly • Own a book of brands as the main point of contact • Run check-ins, business reviews, and performance recaps • Track account health, usage, and renewal timelines • Proactively address account risk • Own renewals and identify expansion opportunities using data • Build case studies and references from strong results • Translate performance into account actions with Rev Ops • Bring brand feedback to Product and Ops • Partner with Sales on handoffs and account planning • Standardize onboarding playbooks and account templates • Improve customer success workflows and reduce manual steps • Contribute to repeatable processes as the team grows

🎯 Requirements

• 4-5+ years in customer success, account management, or partnerships in martech, ecommerce, or SaaS • Track record of retaining and growing a book of business • Comfort with performance data and ability to turn metrics into a clear narrative • Sharp communication skills • Organizational skills and ability to move fast while juggling multiple priorities • Curiosity about ecommerce and brand growth • Bonus: familiarity with the DTC stack, including Klaviyo, Attentive, and Shopify, or experience with DTC brands

🏖️ Benefits

• Competitive base salary + bonus package • Equity in a fast-growing, venture-backed company • Competitive medical/dental/vision/other healthcare coverage • 4 weeks PTO + health days • 401k plan • Monthly stipend for fitness/wellness activities • Company retreats and team get togethers 2x a year • Remote-first culture

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