Customer Support Specialist – Day Shift

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cherry

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

🍽️ Food & Beverage

🏨 Hospitality

Healthcare • Food & Beverage • Hospitality

Cherry is a fintech platform that provides point-of-sale financing and payment plans for healthcare and veterinary practices, dental clinics, medspas, plastic surgery and dermatology providers. It lets consumers apply in about 60 seconds with an industry-leading approval rate, offers instant funding to practices, and handles repayments directly so providers receive payment within 2-3 business days. Cherry markets zero-interest short-term options (Pay-in-4), longer-term 0% APR promotions for qualifying treatments, reduced merchant fees, and customer support and marketing resources to help practices increase case acceptance and cash flow.

📋 Description

• Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS • Manage high-volume inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency • Investigate inquiries, assess account activity, and provide accurate, timely resolutions • De-escalate complex customer situations professionally and empathetically • Document customer interactions and account-level issues accurately • Partner with leadership to improve customer experience, operational processes, internal systems, and team effectiveness • Collaborate across departments to support Cherry's growth in a fast-paced fintech environment • Maintain schedule flexibility for assigned weekends and select holidays

🎯 Requirements

• US-based role • 1+ years of experience in customer support or a similar customer-facing role • Experience supporting consumer lending, fintech, or other financial products preferred • Ability to multitask and de-escalate situations across voice, chat, email, and SMS • Exceptional task prioritization, organization, and attention to detail • Strong work ethic and pride in performance • Startup experience preferred • Ability to work independently in a fast-paced, changing environment with a team-first mentality • Intermediate Excel/Google Sheets skills highly preferred • Excellent written and verbal communication skills • High school diploma or GED required • Availability to work 9:00 AM–6:00 PM in the respective timezone, including assigned weekends and select holidays • Legally authorized to work in the United States; visa sponsorship requirements addressed in application

🏖️ Benefits

• Generous equity grant • Medical, vision and dental benefits • Fully remote work • Summer and winter company retreats • $25,000 annual variable target paid out monthly