Senior Customer Success Manager, EMEA

Job not on LinkedIn

🔥 0 minutes ago

🏈 North America – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chili Piper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📣 Marketing

📦 Logistics

💰 Secondary Market on 2021-04

Consulting • Marketing • Logistics

Chili Piper is a demand conversion platform that offers solutions such as one-click scheduling, live chat engagement, form and lead routing, and integration with Salesforce. The platform is designed to convert leads into meetings quickly, automate lead distribution, and streamline processes across marketing and sales. Chili Piper aims to enhance the sales experience by improving lead routing efficiency and reducing the need for multiple tools through its all-in-one platform approach. The company's solutions help increase meeting conversion rates and improve overall revenue pipeline efficiency for businesses, particularly B2B teams.

📋 Description

• Own customer onboarding and ensure fast time to value • Train customers and help them implement new use cases • Hold customers and Chili Piper teams accountable to defined success criteria • Engage across the Customer organization and work cross-functionally to identify opportunities and risks and present recommendations and solutions • Proactively solve and act as a point of escalation for technical issues • Provide regular updates, status, and next steps through Slack and email, plus weekly 1:1s with the Manager • Produce internal best practices and customer user stories • Collaborate with Sales, Customer Marketing, and other Post-Sales functions • Build customer advocates through case studies and references • Identify upsell and cross-sell opportunities for the Account Management team

🎯 Requirements

• Technical experience is required, such as implementing Salesforce or Marketing Automation systems or handling technical support cases • Basic understanding of Javascript, HTML, and CSS • Strong proficiency and experience using Salesforce, with 1–2+ years minimum • Strong proficiency and experience using Marketing Automation software, with 1–2+ years minimum, including Marketo, Pardot, or HubSpot • Salesforce implementation knowledge, including data model, standard and custom objects, REST API, Administrator, and Managed Package • Experience working with cross-functional teams within a customer organization to support a joint outcome • Demonstrated ability to communicate effectively via oral and written formats • Motivated, solutions-driven, and conscientious • Passion for customer success and excellence • SFDC certifications are a strong plus • Marketing Automation certifications are a strong plus

🏖️ Benefits

• Competitive pay based on market rate wherever you live • Unlimited vacation • Generous health, dental, and vision insurance • Any equipment/software/tech that you need to do your job • Annual professional development stipend of $2,000 USD • Equity - all Pipers receive stock options • Annual company retreat in epic locations • Freedom and flexibility as part of a 100% distributed team • Work from wherever you want in the world • Autonomy and ownership