Senior Content Strategist

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $116k - $160k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💳 Fintech

Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Lead efforts to build and improve content that helps our members and agents quickly get what they need. • Partner cross-functionally to shape content that supports our product and support strategies. • Work across a variety of content types, including member-facing help articles and internal agent SOPs, partnering with stakeholders to create clear, actionable content. • Proactively identify opportunities to improve the content experience, shape strategy, and drive measurable improvements in our core support metrics. • Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable. • Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards. • Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale.

🎯 Requirements

• Bachelor’s degree required • 5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing. • Experience with Identity and Fraud procedures for FinTech is a bonus • Strong analytical skills with experience creating and reporting on content quality metrics and performance data • Strong verbal and written communication skills and a track record of success with internal and external stakeholders. • Experience defining, tracking, and reporting on content metrics and providing data-driven analysis. • Ability to balance strategic thinking with hands-on execution in a fast-paced environment • Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace. • Previous experience working with vendors, BPO partners, or writing contractors is a plus. • Willingness to travel domestically and internationally 2–3 times a year is a plus.

🏖️ Benefits

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Annual wellness stipend to use towards eligible wellness related expenses • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.