CX Partner Manager

🕒 May 29

🇺🇸 United States – Remote

💵 $105k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Strengthen and scale partner-delivered operations across Chime’s global support ecosystem • Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes • Lead daily, weekly, and monthly partner performance reviews with metrics, action plans, owners, timelines, and expected business impact • Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations • Drive accountability with external partners by identifying performance gaps, aligning corrective actions, and ensuring follow-through • Lead complex cross-functional initiatives from problem definition and stakeholder alignment through execution, change management, and post-launch measurement • Partner with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy • Develop concise, executive-ready updates connecting frontline performance, member impact, risks, tradeoffs, and recommended next steps

🎯 Requirements

• 5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role • Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment • Proven ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes • Strong analytical skills using data to identify trends, diagnose root causes, assess risks, and build actionable recommendations • Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and impact measurement • Strong influence, relationship-building, and communication skills, including driving alignment and accountability without direct authority • Sound business judgment, high ownership, autonomy in ambiguity • Willingness to travel domestically and internationally approximately 25% of the time • Proficiency with Excel, Google Sheets, Looker, Google Slides, Jira, or similar reporting, presentation, and project-management tools • Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments is highly desired

🏖️ Benefits

• Full-time employees eligible for a bonus • Competitive equity package • Benefits supporting work and life, including backup child, elder, and pet care • Subsidized commuter benefits for eligible employees • Comprehensive health, financial, and wellbeing benefits • Generous vacation policy and company-wide paid days off • 1% of time off to support local community organizations • Annual wellness stipend for eligible wellness-related expenses • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents • Family planning reimbursement • Fully remote program available, or four days a week in the office and Fridays from home for those near an office • Team and company-wide events depending on location