Senior Sales & Customer Success Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k - $168k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ChowNow

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🍽️ Food & Beverage

📣 Marketing

📦 Logistics

💰 $21M Series C on 2019-05

Food & Beverage • Marketing • Logistics

ChowNow is a platform dedicated to simplifying online ordering for restaurants. It provides a host of tools designed to manage orders efficiently, improve profitability, and enhance the visibility of restaurants through branded mobile apps, integrated ordering systems, and marketing solutions. Restaurants can use ChowNow to create commission-free online ordering directly on their websites and apps, integrate with their POS systems, and leverage advanced reporting tools for analytics. ChowNow focuses on driving direct orders to help restaurants retain full control over their customer relationships and data while cutting down on costly third-party commissions. By offering automated marketing tools and loyalty programs, ChowNow supports restaurants in growing their customer base and increasing repeat business.

📋 Description

• Serve as a business partner embedded within Sales and Customer Success, owning operational execution • Identify workflow and process friction and define required changes to workflows, checklists, ownership models, or compensation triggers • Translate business needs into specific, buildable requirements for the Business Systems team • Reduce operational burden and manual work for sales and post-sales representatives • Own territory transfers, assignments, and evaluations with sales leadership • Partner with Finance and Sales leadership on discounting matrices and non-standard deal configurations • Process month-end commissions and SPIFF payouts • Work with enablement on month-end performance reporting and onboarding initiatives • Document sales rules of engagement and maintain the source of truth for processes and Salesforce materials • Define pipeline stage entry and exit criteria across the sales lifecycle • Own sales data hygiene from outbound prospecting and inbound leads • Define and manage onboarding lifecycle requirements, escalations, stages, and SLAs • Establish consistent handoffs from sales to onboarding and Restaurant Success • Partner with Business Systems on Salesforce implementation needs, including custom fields, reports, and automations • Own onboarding data hygiene and tracking to assess impact after changes go live • Define and manage customer stages from onboarding through adoption, renewal, expansion, and churn • Process month-end Customer Success commissions and SPIFFs • Maintain accurate customer data and team activity in Salesforce • Establish health scoring, account risk, alerts, and workflows with leadership • Support account segmentation, assignment, CS capacity planning, and sales alignment • Build team Outreach sequences • Develop and maintain team activity and performance reports • Recommend and implement process improvements that reduce manual work and improve operational efficiency and consistency • Audit CRM data, fields, objects, and lifecycle stages for alignment with business processes • Report directly to the Head of Revenue Operations with no direct reports

🎯 Requirements

• 5+ years of experience in sales operations, revenue operations, customer success operations, or a similar cross-functional business partner role • Strong operational judgment and ability to turn business needs into clear, buildable requirements • Comfortable navigating Salesforce, OutReach and Gong well enough to build reports and pull ad-hoc data • PlanHat is a nice to have • Fluent enough in systems and data to communicate with Business Systems or engineering counterparts • Strong problem-solving skills and ability to work with minimal direction • Comfortable in a fast-paced, scrappy work environment • High attention to detail • Strong interpersonal and communication skills • Ability to make data-informed decisions under short timelines and changing priorities • Ability to diagnose root causes across training, metrics/reporting, and compensation issues

🏖️ Benefits

• Ongoing training and growth opportunities. • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. • Rock solid medical, dental, and vision plans. • Mental Health Coverage - we offer several programs to support your mental health and wellness goals. • Unlimited Paid Vacation. • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. • 401(k) Matching • Employer-contributing student loan assistance program or continuing education reimbursement program • Employee Stock Incentive Plan. • Pet insurance for your fur babies • Consistent & fair leadership • Enough freedom to spread your wings while still holding you accountable.