Director, Customs

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🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote ❄️ Minnesota – Remote

💵 $113k - $254.2k / year

⏰ Full Time

🔴 Lead

👔 Director

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C.H. Robinson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

🚗 Transport

Transport • Supply Chain

C. H. Robinson is a leading third-party logistics provider, offering a comprehensive suite of global shipping, freight, and supply chain solutions. Their services include air freight, ocean shipping, less-than-truckload, and truckload services, tailored to industries such as automotive, retail, food and beverage, healthcare, and energy. Utilizing advanced technologies like Navisphere for freight visibility and management, C. H. Robinson is adept at handling complex logistics challenges, providing end-to-end solutions, and ensuring supply chain efficiency on a global scale. They are known for their unmatched industry expertise and capability to customize solutions for businesses across various sectors.

📋 Description

• Oversee all import and export compliance activities, ensuring adherence to U.S. and international customs regulations, trade agreements, and partner government agency requirements (e.g., FDA, USDA) • Ensure accurate classification, valuation, and country-of-origin determinations for all goods • Establish processes to ensure timely and compliant customs clearance across all global shipments • Monitor and interpret changes in tariffs, duties, and global trade regulations • Lead tariff strategy, including application of Harmonized Tariff Schedule (HTS) classifications • Implement duty optimization strategies such as free trade agreements, duty drawback, and tariff mitigation programs while maintaining compliance • Lead the integration of compliance requirements into global logistics operations across ocean, air, and ground transportation • Partner with internal and external stakeholders to ensure efficient and compliant cross-border movement of goods • Oversee documentation, filings, and security requirements (e.g., Importer Security Filings) to ensure timely cargo clearance • Manage the company’s marine cargo insurance program to ensure appropriate coverage for international shipments • Oversee cargo loss and damage claims, coordinating with carriers and insurers to drive timely resolution and recovery • Identify trends and implement improvements to minimize risk exposure • Develop, implement, and enforce global trade compliance policies, procedures, and training programs • Establish monitoring and auditing mechanisms to ensure compliance and identify risks • Lead continuous improvement initiatives to strengthen compliance frameworks and mitigate exposure to penalties or delays • Partner with key internal functions (Supply Chain, Sourcing, Legal, Finance, Tax, Audit, IT) to embed compliance into business processes • Select, onboard, and manage third-party providers including freight forwarders and customs brokers • Serve as the primary liaison with customs authorities and regulatory agencies, managing escalations and building strong external relationships • Represent the organization in industry forums and stay ahead of evolving global trade regulations • Provide strategic guidance to senior leadership on global trade regulations, tariff changes, and compliance risks • Translate regulatory changes into actionable business strategies that balance compliance with operational efficiency and growth • Oversee trade compliance systems, data, and reporting to ensure visibility into compliance performance • Leverage analytics to track key metrics (e.g., entry accuracy, duty spend, clearance timelines) and identify improvement opportunities • Lead, develop, and mentor a team of compliance professionals • Establish clear performance expectations and support career development and succession planning • Foster a culture of accountability, collaboration, and continuous improvement across global teams

🎯 Requirements

• Licensed Customs Broker (LCB) • Associate or bachelor’s degree from an accredited college or university • Minimum 10 years Customs, Import/export compliance, global forwarding, and/or marine cargo insurance experience • Minimum 4 years of experience leading and managing teams • Certified Customs Specialist (CCS) or equivalent international trade certification (preferred) • Advanced expertise in duty optimization, trade remedies, and tariff strategy (preferred) • Experience managing global freight forwarders, customs brokers, and external partners (preferred) • Strong project management experience with a track record of improving processes, systems, and compliance outcomes (preferred) • Excellent written and verbal communication skills with the ability to influence senior stakeholders (preferred) • High attention to detail with strong data analysis and reporting capabilities (preferred) • Demonstrated ability to manage multiple priorities in a fast-paced global environment (preferred) • Proficiency with trade compliance systems and Microsoft Office tools (preferred) • Knowledge of Harmonized Tariff Schedule and global supply chain operations (preferred).

🏖️ Benefits

• Three medical plans which include Prescription drug coverage • Enhanced Fertility benefits • Flexible Spending Accounts • Health Savings Account (including employer contribution) • Dental and Vision • Basic and Supplemental Life Insurance • Short-Term and Long-Term Disability • Paid observed holidays • 2 paid floating holidays for U.S. hourly employees • Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. • Paid Time Off (PTO) offered to all other employees in the U.S. and Canada • Paid parental leave • Paid time off to volunteer in your community • Charitable Giving Match Program • 401(k) with 6% company matching • Employee Stock Purchase Plan • Plus a broad range of career development, networking, and team-building opportunities