Business Systems Analyst, Infrastructure – Field Services

Job not on LinkedIn

🔥 12 hours ago

🌾 North Dakota – Remote

🌾 North Dakota – Remote

💵 $71.7k - $119.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🚫👨‍🎓 No degree required

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CHS Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

CHS Inc. is a diversified global agribusiness cooperative owned by farmers and member cooperatives across the United States. It supplies agricultural inputs and services—such as crop nutrients, crop protection, seed, agronomy, grain marketing and animal nutrition—while also operating extensive energy businesses including fuels, lubricants, propane, renewable fuels, pipelines and terminals. CHS provides financial, risk-management and digital services (CHS Capital, CHS Hedging, MyCHS, CHS Connect) and logistics and transportation solutions, leveraging a global supply chain to connect producers to markets and support sustainable growth for its owners and customers.

📋 Description

• Support infrastructure products and services for specific business units or regions • Participate in the project lifecycle from identifying needs through deployment and testing • Incorporate enterprise infrastructure protocols and best practices • Ensure consistent, reliable, and high-value solutions are implemented and supported • Collaborate with Product teams, the CHS IT Service Center, operators, systems architects, subject-matter experts, leaders, and business stakeholders • Coordinate external vendors, establish work plans and timelines, develop test and acceptance criteria, and implement initiatives • Understand and document business cases, current-state system functions, infrastructure requirements, and dependencies • Assist with system design, upgrades, and monitoring • Determine hardware required to support business systems and processes • Provide on-site technical support and issue remediation for infrastructure, business systems, and operational technology • Lead or co-lead core infrastructure service delivery efforts • Lead preventative maintenance programs, system refreshes, and software upgrades • Document use cases, business requirements, and system requirements • Coordinate staging, installation, and configuration of new or upgraded systems • Create diagrams and process flows • Document and process issues, enhancement requests, and business-partner feedback • Manage and resolve incidents and break-fix issues using ServiceNow • Procure gear and hardware using the enterprise purchasing system • Participate in Agile and Kanban activities with the Service Delivery team • Recruit and manage Smart Hands contractors for on-site field work • Maintain safety policies and promote a strong safety culture • Perform other assigned responsibilities

🎯 Requirements

• High School Diploma (or equivalent) • 2+ years of experience as a business systems analyst or infrastructure analyst • Experience gathering business and system requirements, writing use and test cases, and developing specifications, diagrams, and flowcharts • Experience with infrastructure-centric projects involving desktop, server, LAN/WAN, and firewall technologies • Experience with firewall, router/switch integration and implementation involving ISPs, vendors, and remote sites • Qualified candidates must reside in the greater Grand Forks, ND area • Approximately 25% local travel, with occasional increases up to 40% based on business needs • Ability to provide on-site technical support at regional CHS locations • Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or related field • 2+ years of direct or indirect leadership experience on small- to medium-sized technology initiatives, projects, or work efforts • Experience with point-of-sale platforms, especially Epicor, and fuel-management systems/fuel controllers • Experience with industrial automation systems, such as Kahler Automation • Experience working with Azure DevOps • Knowledge of system and network development methodologies, including Agile • Knowledge of performance improvement methodologies, including LEAN • Management or coordination of third-party vendors and suppliers • Ability to work in a cross-functional team environment without direct supervision • Knowledge of project coordination concepts, including charters, timelines, milestones, stakeholder analysis, and status reports • Familiarity with O365, especially Teams, Visio, and PowerPoint • Demonstrated problem-solving and critical-thinking skills • May be required to pass pre-employment screening, including drug, criminal, motor vehicle, physical requirements, and FMCSA Clearinghouse checks

🏖️ Benefits

• Medical, dental, and vision insurance • Wellness programs • Life insurance • Health and dependent care spending accounts • Paid time off • 401(k) • Pension • Profit sharing • Short- and long-term disability • Tuition reimbursement • Adoption assistance • Bonus, incentives, and commissions may be included depending on position

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