Host Sales Coordinator

🔥 40 minutes ago

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Support Account Managers in the sales, onboarding, and ongoing success of host organizations participating in CIEE internship and training programs. • Manage a portfolio of assigned host organizations, maintaining regular communication, providing program guidance, and supporting host engagement and retention efforts. • Support the sales team with the CIEE Internship Posting Platform, including job posting creation, auditing of roles, updates, host training, troubleshooting, and user support, as needed. • Become an expert on host organization and position compliance reviews to ensure alignment with program regulations, quality standards, and participant experience goals. • Provide Salesforce and internal systems support to Account Managers, including account setup, data management, reporting, workflow coordination, and record maintenance. • Research and identify prospective host organizations within targeted industries and regions to support business development and account growth initiatives. • Monitor onboarding pipelines and proactively address issues, ensuring hosts are prepared to interview, hire, and successfully welcome participants. • Contribute to special projects and process improvement initiatives that enhance host satisfaction, operational efficiency, and program growth. • Maintain accurate records and documentation across Salesforce and internal systems to support reporting, compliance, and account management objectives. • Assist with reviewing participant applications in Beacon to ensure eligibility requirements are met and applications are complete and ready for processing. • Support training plan review and approval workflows, working closely with host organizations to facilitate timely submissions and successful progression through onboarding and placement processes.

🎯 Requirements

• Bachelor's degree required. • Minimum 1-3 years of previous customer success or customer service required • Excellent organizational skills with the ability to effectively coordinate a large variety of activities. • Superior written and verbal communication skills adaptable to all types of audiences, including participants, industry partners, international representatives, senior leaders, etc. • Ability to work through and resolve a wide range of issues and be an exemplary ambassador of CIEE and its mission and programs • Ability to function well in a complex institutional framework, have a high tolerance for ambiguity and flexibility, and be able to respond quickly and appropriately to changing circumstances

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)