Manager, Hiring Events Team

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Facilitate virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam • Oversee many aspects of virtual hiring, including reviewing host employer needs for seasonal staff • Advertising to prospective participants through CIEE’s network of International Representatives overseas • Scheduling and overseeing event execution • Ensure the completion of interview documents prior to virtual events • Manage post-event follow-up as necessary • Maintain accurate hiring records in CIEE’s database • Collaborate with lateral CIEE teams, host employers, and international representatives on multiple platforms • Orchestrate virtual and in-person hiring events: create calendar invitations, send reminders to event participants, and communicate adjustments efficiently • Allocate host employer positions, communicate requirements to international representatives, and make shifts as needed • Provide live technical support to all stakeholders during hiring events • Proactively monitor event enrollment and ensure completion of pre-interview requirements • Provide professional and consistent customer service to all stakeholders • Manage post-event reporting and maintain accurate hiring records in CIEE’s database, including generation and disbursal of reports to external stakeholders • Seek continuous improvement to virtual and in-person hiring event processes and update training and event materials annually • Train colleagues on web-based hiring services and new processes as needed • Conduct interviews of applicants for placement into seasonal positions and assist teammates as needed with adjacent hiring services • Manage teams that coordinate the hiring events; meet with team members weekly to ensure hiring goals are met and standards are met • Work with international representatives to ensure enrollments and placements are occurring • Analyze data to determine agent hiring service allocation • Regularly work with team to review job inventory to ensure appropriate strategic decisions are made • Work with Employer Sales Managers keeping them up to date on job inventory, country goals and event timing • Keep teams up to date on results of hiring events goals vs. actuals • Track hiring service popularity to ensure appropriate staffing • Report on performance of hiring services and hires by service • Other duties as assigned

🎯 Requirements

• Bachelor's degree • Two years of experience working in a customer-facing/client management role • Experience in event planning and scheduling preferred, knowledge of virtual event management a plus • High level of computer skills including MS Office Suite; Salesforce and advanced Excel experience (e.g., development of macros) preferred • Excellent interpersonal and communication skills, both written and verbal • Very high-level customer service, critical thinking, and problem-solving skills • Self-starter with ability to take initiative and drive projects independently • Experience delivering results in a fast-paced team environment • Strong organizational skills with high level of attention to detail • Demonstrated ability to work with people, both in gathering information and communicating project direction and status • Strong ability to multi-task while overseeing daily projects and events • Some early morning and evening work required to accommodate host schedules • Some travel may be requested to attend overseas hiring events as well as domestic travel • Readiness to grow and develop yourself, our stakeholders, and our program • Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) • Qualified candidates from underrepresented groups are strongly encouraged to apply.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)