Study Abroad Advisor – Global Navigator High School

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Serve as the primary subject matter expert for assigned countries and program locations; provide guidance to Sales staff, students, and families on program logistics, housing, school enrollment, cultural considerations, and pre-departure requirements. • Maintain expertise in country-specific visa and immigration requirements; Advise Sales staff, students, and families on country-specific visa and immigration requirements; maintain current knowledge of changing regulations; review enrollment and visa documentation for accuracy and completeness; communicate updates and requirements to students, families, and the sales team. • Support student readiness by monitoring pre-departure requirements and coordinating online orientations, including scheduling, communications, resource distribution, and recording management. • Develop, review, and maintain country-specific communications, email templates, visa instructions, external guides, and internal resources to ensure accurate, consistent information across teams and customer touchpoints. • Manage complex pre-departure questions with professionalism and sound judgment, collaborating with Sales and International Staff to resolve issues efficiently and provide exceptional customer service and address program-specific questions. • Serve as the primary liaison between International Staff and High School teams, gathering and translating program-specific information to support accurate customer communications, expectation setting, and student readiness. • Collaborate with Sales, Sales Operations, Global Operations, and international colleagues to address program-specific questions, communicate student needs, and ensure alignment between customer expectations and program delivery. • Regularly review procedures, student feedback, and operational workflows to identify opportunities for improvement; recommend updates to documentation, communications, and internal processes that enhance the student experience. • Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned.

🎯 Requirements

• Bachelor's Degree • A minimum of two or more years of professional experience in advising, program coordination, education, study abroad, or administrative support. • Strong organizational skills, attention to detail, and ability to manage multiple priorities. • Excellent written and verbal communication skills, including the ability to explain complex information clearly to diverse audiences. • Ability to research, interpret, and communicate visa and immigration requirements. • Experience creating and maintaining customer-facing resources, guides, or procedural documentation. • Strong problem-solving, critical-thinking, and decision-making skills. • Ability to work effectively with cross-cultural teams and international colleagues. • Proficiency with Microsoft Office applications; experience with CRM or student information systems preferred. • International travel, study abroad, or experience living abroad preferred. • Ability and willingness to work occasional evenings or weekends as needed.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)